Returns Policy

Thank you for shopping at DRANTHOLIVEX. We hope you are delighted with your purchase. However, if you are not completely satisfied with your order, you may return it to us for a full refund or exchange, subject to the terms outlined below.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused and in their original packaging.
• Items that have been personalized or custom-made are not eligible for returns.

Return Process

1. Contact our customer support team at [email protected] to initiate a return.
2. Include your order number and details about the product you wish to return.
3. Once your return is approved, you will receive instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.

Exchanges

If you wish to exchange an item, please follow the return process and specify that you would like an exchange. Replacement items will be shipped once the original item is received and inspected.

Return Shipping

Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Returns Policy, please contact us at [email protected] or call us at (555) 123-4567.